lxgroupTerms of Use

We at lxgroup set out our terms of use to clarify what happens when you create an account, deposit funds, play our games, and request withdrawals. These terms apply to all users accessing our platform from supported jurisdictions where our service is legally available. Our terms exist to protect both your account and our platform's integrity.

Our service is available only where applicable local law permits. Users accessing lxgroup from jurisdictions where online gaming is prohibited should not proceed. We reserve the right to limit, suspend, or terminate accounts that operate outside permitted jurisdictions or violate our terms. When you join lxgroup, you affirm that you have read these terms, understand them, and agree to be bound by them.

This page covers account eligibility, deposit and withdrawal mechanics, bonus claims, dispute resolution, and our data handling practices. We speak plainly about what we require, what we enforce, and what you can expect from us. If you have questions about any term, contact our support team through the in-app help centre or live chat.

Account Opening and User Eligibility

To open an account on lxgroup, you must be of legal age in your jurisdiction and not a resident of any region where our service is prohibited. During registration, we collect your name, email, phone number, and a valid government-issued identification document. We use this information to verify your identity (KYC) and confirm your address.

Our verification process typically completes within one business day. Once approved, your account enters "verified" status and you gain access to all lxgroup games and markets. If verification is delayed or rejected, we notify you of the reason and provide guidance on resubmission or next steps. You are responsible for ensuring all information you provide is accurate and current. Accounts created with false or misleading information are subject to immediate suspension and forfeiture of any balance.

We require you to set a strong password and enable two-factor authentication (2FA) on your account. Your login credentials are personal and non-transferable; you must not share them with anyone. If you suspect unauthorized access, contact us immediately. We are not liable for losses resulting from compromised credentials that you did not report promptly.

Deposits, Withdrawals, and Payment Methods

We accept deposits on lxgroup via Indonesia's leading payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major banks including mobile banking, local payment, online payment, and e-wallet. Deposits are processed within seconds for e-wallets and 1-2 business hours for bank transfers, depending on your bank's processing schedule. Our minimum deposit is set at an accessible threshold; maximum account preferences vary by payment method and account tier.

Your account balance is shared across all lxgroup games—football markets, live-dealer tables, slots, esports, and numbers games. Winnings from any game type are credited to your account balance immediately and are available for further play or withdrawal. We do not hold winnings in separate accounts or impose mandatory play-through before withdrawal eligibility. However, funds deposited as part of a bonus offer may be subject to turnover conditions outlined at the time of claim.

To withdraw funds from lxgroup, you request a withdrawal to your registered payment method. We then verify your account activity and compliance with our terms. Withdrawal requests are subject to review periods; during high-volume periods or if we identify unusual account activity, review may take several business days. Once approved, funds transfer to your source payment method. Processing time depends on your bank or payment provider; we cannot accelerate bank-side transfers. If a withdrawal is declined, we notify you of the reason and provide options for resubmission or alternative payment methods.

We maintain records of every deposit, withdrawal, bet, and payout on your lxgroup account. You can audit your complete transaction history anytime from your account dashboard.

lxgroup Compliance Team

Bonus Offers and Promotional Claims

When you open an lxgroup account and complete verification, we offer an attractive welcome bonus on your first deposit, available to members in supported jurisdictions. The exact bonus value and claim method appear in your account dashboard and promotional notifications. We do not specify fixed bonus amounts in advance; instead, we describe the offer as an attractive welcome credit subject to terms and conditions.

To claim your welcome bonus on lxgroup, you must deposit funds using one of our payment methods and ensure your account remains in good standing. Once your deposit clears, the bonus is automatically credited or requires one-click activation (shown in your account). The bonus is then combined with your deposit balance and available across all Game Library categories.

Bonus funds on lxgroup are subject to a turnover requirement. This means you must play through a specified volume before bonus funds or winnings derived from bonus funds can be withdrawn. The turnover multiple is calculated based on your deposit and bonus total; we display this clearly when the bonus is credited. Turnover requirements apply only to the bonus amount—your original deposit is always withdrawable unless restricted by a withdrawal review.

We also run a weekly cashback programme that rewards consistent play. Each week, we calculate your net activity across eligible games and return a percentage as cashback credit. Cashback eligibility and percentage vary by account tier; higher tiers unlock better cashback rates. Cashback is applied to your account on a set day each week and is immediately withdrawable with no additional turnover requirement.

1

Welcome bonus claimFirst Deposit

Deposit via mobile banking, local payment, online payment, or bank transfer. Bonus is credited automatically or via one-click activation in your dashboard.
2

Play through requirementTurnover

Complete the specified turnover volume across eligible lxgroup games before withdrawing bonus-derived funds.
3

Weekly cashbackLoyalty

Earn cashback on eligible game activity each week. Higher tiers on lxgroup unlock better cashback percentages.
4

Withdraw anytimeCashout

Cashback credits are immediately withdrawable with no additional turnover after they are credited to your account.

Dispute Resolution and Account Security

If you believe an error has occurred on your lxgroup account—such as an incorrect game result, a missing payout, or an unauthorized transaction—contact our support team immediately. We investigate all disputes within five business days and provide a written resolution. Our support team is available via in-app live chat and email. When reporting a dispute, include the game ID, date, time, and stake amount so we can locate the exact transaction.

We maintain detailed records of all account activity on lxgroup, including every bet placed, every result posted, and every payout credited. You can audit your complete transaction history from your account dashboard at any time. If we cannot locate a record of your claim, we ask you to provide transaction details or screenshots to help our team investigate.

Our data handling on lxgroup follows industry-standard encryption and access controls. Your personal information is protected under our privacy policy and is never shared with third parties except as required by law or to process your transactions (e.g., payment providers and KYC verification services). We retain your account data as long as your account is active and for a reasonable period afterward to satisfy legal and audit requirements.

Key lxgroup terms summary

Account eligibility: You must be of legal age and resident in a supported jurisdiction where our service is available.
KYC verification: We require government ID, email, and phone confirmation before account activation and withdrawal eligibility.
Payment methods: We accept DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet).
Bonus terms: Welcome offer and weekly cashback are subject to turnover and eligibility conditions outlined in your account dashboard.
Withdrawals: All withdrawals are subject to account review; processing depends on your payment provider and bank schedules.

Jurisdiction and Service Availability

We at lxgroup operate under the principle that our service is available only where applicable local law permits. We do not operate in jurisdictions where online gaming is prohibited or restricted. Users are responsible for verifying that their access and use of lxgroup comply with their own jurisdiction's regulations. We reserve the right to restrict or terminate access for users in jurisdictions where we cannot legally operate.

Our terms are subject to change at any time. We notify users of material changes via email or in-app notification at least 14 days before they take effect. Continued use of lxgroup after such notice constitutes acceptance of the updated terms. For questions about these terms or how they apply to you, contact our support team. Our commitment is to operate lxgroup transparently: every account action is recorded, every game result is auditable, and every policy is applied uniformly across all users.